When you do a credit card transaction and need to “undo” it there are two scenarios. If it’s the same day, then this is considered a “void.” If it’s after the day of the transaction, then it is usually “batched” and you need to “refund” the payment. Both are done very similarly in our system.
1) Open Payments module and find the payment. You can use the search tool for this.
2) Open the individual Payment which will look sort of like this.
3) In this case the payment has been batched and has to be refunded. Simply click the “Refund Transaction” button. This will create a duplicate “negative” payment for the same amount against the same card.
PLEASE NOTE – It’s critically important that you don’t delete payments. There is always an option to “reverse” the payment or in the case of credit cards “refund.”