Does this change any of our billing workflows?
Slightly. Since the Platform Fee is collected separately from the organizer’s fees, you’ll see it listed independently in entry records [...]
What if an exhibitor has questions about the Platform Fee?
You can refer exhibitors to the communication materials we provide, or direct them to contact our support team. We will [...]
How is the Platform Fee collected?
For online entries, the Platform Fee is charged directly to the exhibitor’s payment method at the time of entry. For [...]
How does this change affect the entry process?
There is no change to the way entries are created or managed. The only addition is that the Platform Fee [...]
Who can I contact if I have questions about the fee?
Please contact us at info@showgroundslive.com! We are happy to help explain the fee or address any concerns.
Will I be charged more than once?
The Platform Fee is charged once per horse entry. If you enter multiple horses, each horse will have its own entry [...]
What does the Platform Fee give me access to?
It supports everything from online entry systems, billing, results tracking, live schedules, and event communications — improving your overall show [...]
Does this replace other fees I already pay?
No, the Platform Fee is separate from other event-related charges such as class fees, stabling, or administrative fees. It specifically [...]
Why am I being charged this fee now?
Previously, this cost was absorbed by the show organizer and built into their event expenses. To create a more transparent [...]
How much is the Platform Fee?
The fee is $10.00 per entry. This fee is collected at the time you complete your entry online and is [...]
