How should we communicate this to our exhibitors?
We’ll provide clear communication templates and FAQ materials to help you inform your exhibitors. Our support team is also available [...]
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Will this change how we create and manage entries?
No. Your entry workflows will remain the same. The only difference is that the Platform Fee will now be visible [...]
Are there benefits to adopting the new model sooner?
Yes. There will be an immediate reduction in the cost to the show company by no longer paying the licensing [...]
What happens if we’re not ready to adopt the new model yet?
We understand the importance of timing, so we’re rolling out this change through a phased onboarding process. We’ll work with you [...]
Can we still offer custom services specific to our event?
Yes. Add-on services like graphics packages, live data integration, and circuit standings management remain available on an à la carte [...]
How will this impact our operations?
Operationally, this reduces your post-event administrative overhead. You’ll no longer receive a platform invoice based on horse count. Instead, the [...]
Why are you making this change?
Our platform has grown to serve both organizers and exhibitors. Direct billing ensures a more equitable distribution of costs, supports [...]
What is changing about the platform billing model?
We are transitioning from invoicing Show Companies for the platform after each event to billing exhibitors directly through a per-entry [...]
Is additional training required for show office staff?
No extensive training is needed, but we will offer a brief overview session to familiarize you with the small differences [...]
Will the Platform Fee appear on the exhibitor’s invoice?
Yes, the Platform Fee will be itemized clearly on the exhibitor’s receipt or invoice, showing the amount paid for platform [...]
