Your Support Options

Need Support? We’re here to help: At ShowGrounds, we pride ourselves on providing our customers with top notch customer support! Here is where you will find everything you need to get the most out of our software. Explore comprehensive resources, including step-by-step guides, FAQs, and troubleshooting tips. Connect with our dedicated support team for personalized assistance and join our community forums to share insights and solutions with fellow users.

Show Management Documentation

Release Notes

ShowGrounds Support Staff provides weekly release notes to keep our clients informed of updates and changes in the software which is communicated to them via email. Documented changes include new features, updates to existing features, and bug fixes. If someone on your team needs to be added to the email list for the weekly release notes, please contact support@showgroundsonline.com with this request.

Cloud Manual

This section is designed to help you navigate our software with ease Here, you’ll find user guides, troubleshooting tips, and FAQs to assist you in resolving issues and maximizing your experience with SGL. From show setup and opening entries, to submitting results and paying out prize money this user manual covers it all.

Exhibitor Documentation

Exhibitor

ShowGrounds understands that our clients exhibitors need support too! This section is dedicated to supporting exhibitors and ensuring that they have the best experience possible with ShowGroundsLive.

ShowgroundsLive App

While putting the power of the entire show in your hands, it can be a lot to transition to! Here we have more information pertaining to our powerful ShowgroundsLive App.

Support Hours

Monday, Tuesday: 8:00 AM–6:00 PM ET.

Wednesday -> Sunday: 8:00 AM–7:00 PM ET.

  • Shoot us an email: support@showgroundsonline.com
  • Give us a call: 1(413)625-3177
  • Or, submit an in-app ticket!

Legacy Documentation